MDS Amiba Privacy Policy
Clonshaugh Business and Technology Park,
Dublin 17.
Ireland
1. Introduction
This document is MDS Amiba’s privacy policy that covers existing MDS Amiba customers. MDS Amiba respects the privacy of its existing and prospective customers. This privacy policy describes how we collect and use information we receive from existing customers.
Existing customers are those who have entered into an agreement to receive MDS Amiba’s products and services.
Prospective customers are those who have not yet entered into an agreement to receive MDS Amiba’s products and services.
MDS Amiba, Inc. is committed to respecting our customers’ and prospective customers’ privacy. Once you choose to provide personally identifiable information, it will only be used in the context of our customers’ and prospective customers’ relationships with MDS Amiba. Except as noted below, MDS Amiba will not sell, rent, or lease your personally identifiable information to others. MDS Amiba will only share the personal data you provide with other MDS Amiba entities and/or business partners who are acting on MDS Amiba’s behalf to provide you services, as described and limited below. These MDS Amiba entities and/or national or international business partners are governed by MDS Amiba's privacy policies with respect to the use of this data.
2. About us
MDS Amiba offers voice, video, mobile, and unified communications solutions for businesses of all sizes. In specific, MDS Amiba offers a portfolio of SaaS and IaaS solutions encompassing hosted communications services, contact centre, unified communications, video web conferencing, managed dedicated hosting, virtual private servers and more. MDS Amiba has been delivering cloud services since 2013. MDS Amiba customers include sole traders, small to medium-sized businesses, distributed enterprise organizations and government agencies.
3. Our Contact Information
MDS Amiba is located at Clonshaugh Business and Technology Park, Dublin 17, Ireland. If you have any questions about MDS Amiba’s privacy policies or wish to submit a complaint to MDS Amiba concerning its privacy practices, please contact MDS Amiba by email sent to: info@mdsamiba.com or by mail to the address in. For any questions, concerns, or complaints that cannot be handled by MDS Amiba itself, please contact your local data protection authority.
4. Providing Notice to Customers
The purpose of this Privacy Policy is to inform customers about the kinds of information MDS Amiba collects about them, how it collects that information, the purposes for which it uses information about them, how to contact MDS Amiba with any inquiries or complaints, the types of third parties to which it discloses the information, and the choices and means MDS Amiba offers individuals for limiting its use and disclosure.
5. Information We Collect and How We Collect It
At the time a business becomes a customer, MDS Amiba may already have collected information about that business when it was a prospective customer.
We gather information from prospective customers through a variety of ways, online and through offline communications, which include in-person meetings, web forms, emails, and phone calls. We collect contact information from representatives of our prospective business customers, such as name, company name, address, email address, and telephone number. As we communicate with these representatives, we may gather additional information from them, such as the potential customer’s industry or revenues. We may also use data-appending methods to gather additional information, such as by reviewing biographical information posted by these representatives on the Internet. We also gather information about representatives’ communications preferences.
In addition, we gather information based on prospective customers’ systems and behaviour in viewing our website pages and files on our website, including what pages or files are viewed, when users view them, the time spent on each page, browser and operating system, Internet Protocol address, the domain associated with that address, and location. We also collect information based on prospective customers’ behaviour in opening and viewing emails, such as whether a user opens an email and how long it is viewed. We collect information about prospective customers’ behaviour on our website and in viewing of emails by logging it and the use of beacons.
Following is an overview of information collected by our Android app and the purpose for which we collect it.
android.permission.ACCESS_NETWORK_STATE
Allows applications to access information about networks. Used by app to know if we are connected on WiFi or 3G.
android.permission.INTERNET
Allows applications to open network sockets. Used by app to open a socket back to the PBX.
android.permission.MODIFY_AUDIO_SETTINGS
Allows an application to modify global audio settings. Used by app to set and read volume settings.
android.permission.READ_CONTACTS
Allows an application to read the user's contacts data. Used by app to display contacts, for use with the long press on the Green handset button, allowing dialling of contacts for the app.
android.permission.READ_EXTERNAL_STORAGE
Allows an application to read from external storage. Used by app to store debug log file, and server connection details.
android.permission.WRITE_EXTERNAL_STORAGE
Allows an application to write to external storage. Used by app to store debug log file, and server connection details.
android.permission.READ_PHONE_STATE
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device. Used by the app to know if there is a GSM call in progress or incoming allowing the app to act accordingly.
android.permission.RECEIVE_BOOT_COMPLETED
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting. Used by the app to know when the phone had rebooted and allowing the app to auto start.
android.permission.RECORD_AUDIO
Allows an application to record audio. Used by the app to gain access to the MIC for voice calls
android.permission.VIBRATE
Allows access to the vibrator. Used by the app for notification of incoming calls.
android.permission.WAKE_LOCK
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming. Used by app to control wake state while on a call.
Finally, MDS Amiba gathers information from users of its website. MDS Amiba uses cookies to gather information from visitors. We use this information to analyse how visitors use our website and to better match their experience with our website with their interests. MDS Amiba also gathers information concerning the search terms that website visitors have used to reach our website.
After a prospective customer becomes a customer, we continue to maintain the information collected during the time in which it was a prospective customer. We also collect additional information from prospective customers that become customers using the means we describe above.
For instance, once prospective customers enter into a service agreement with MDS Amiba, we collect and maintain information about customers’ agreement with MDS Amiba, payment information, and information about individual transactions. Also, we collect information needed to deliver online services, support, and training to customers. For example, we gather information to register customers to use our services, such as a user name and password for each individual account.
Calls with MDS Amiba’s Sales, Customer Service and other MDS Amiba employee groups may be recorded to gather information to improve customer service. However, MDS Amiba’s policy is that no call or conversation will be recorded unless all those involved in the call have been made aware in advance that the call is going to be recorded. Customers have the options of stating their consent to be recorded, implying consent by staying on the call, or opting out by asking that their call not be recorded or just hanging up.
Moreover, we collect information that you or others provide to us in connection with your use of our services. Examples include phone numbers you dial or provide to our services, service set-up information, service configurations and settings, recorded calls, messages, and meetings, voicemails, incoming and outgoing faxes, user-saved or stored content shared among users, email and text communications, and call center customer information you provide to us. Our systems also generate reports and information stored on your account. We maintain this system-generated information in connection with your account.
Children are not eligible to use MDS Amiba’s website and services, and we ask that minors (under age eighteen) not submit personally identifiable information to us.
6. Sharing and Transfer of Information (Onward Transfer)
Some information that we collect and store under this policy may be in the possession
of third parties that we use for the delivery of MDS Amiba’s products and services and data processing. We require these third parties to protect that information with the same privacy and security controls that apply to our own collection, storage, and use of the information.
Disclosure of data will only be made to third parties who are our agents or servants acting on our directions.
Under no circumstances will lists of customer data/information (i.e. mailing lists or database information) be disclosed to a third party for that third party’s exploitation or use without your express permission, with the exception of what we are required to do by law, for example in a criminal investigation. We reserve the right to share or transfer your information if we believe that such sharing or transfer is required under applicable law.
We reserve the right to share or transfer your information in connection with a future or actual sale, merger, reorganization, or other transfer of our business (including under bankruptcy proceedings).
Finally, we reserve the right to share any information that is not personally identifiable information, such as aggregated information without personally identifiable elements and any de-identified or anonymized information. For instance, as a publicly traded company, MDS Amiba is required to file numerous reports with different administrative bodies. When we do so, MDS Amiba may provide aggregate statistics about customers, sales, and traffic patterns. None of these reports or statistics will include personally identifiable information.
Except as set forth above, it is MDS Amiba’s policy not to share with third parties any information that we collect under this policy without your permission. MDS Amiba’s business does not include selling or renting any lists of customers, prospective customers, or their representatives.
7. How We Use the Information We Collect
We use the information collected from customers to complete transactions with us, such as by billing the customer. We also use contact and transactional information to deliver equipment and other products purchased by the customer. In addition, we provide online services and control access to these services, with information such as user names and passwords.
More generally, MDS Amiba uses the information collected from a customer to deliver the products or services purchased by the customer. For instance, the information we collect enables us to deliver to customers SaaS solutions encompassing hosted communications services, contact centre, unified communications, video web conferencing, managed dedicated hosting, virtual private servers, and other services.
Also, we use the information we collect in order to communicate with our customers and offer them other products and services. We may also use gathered information to communicate with customers in order to respond to their inquiries and provide training and support. We may communicate with customers’ representatives by electronic communications, such as emails, newsletters, and white papers; postal mail; and phone calls.
We also reserve the right to use information we collect to investigate and help prevent unlawful or potentially unlawful activity that threatens either MDS Amiba, any company affiliated with MDS Amiba, or any of our respective customers.
We retain information about former customers until we delete their information under our document retention and deletion practices.
8. Security: How We Safeguard the Information We Collect
MDS Amiba uses industry-standard administrative, technical, and physical safeguards to protect the confidentiality of the information we collect under this policy from security threats that we reasonably can anticipate. MDS Amiba’s security safeguards protect the confidentially, integrity and availability of information collected under this policy to assure its reliability for its intended use and to protect it from loss, misuse, and unauthorized access, use, disclosure, alteration, or destruction.
9. Data Integrity and Your Ability to Access or Change Information
MDS Amiba uses information collected under this policy for the purposes for which it has been collected, as described in more detail in Section VIII above. In addition, MDS Amiba implements practices to ensure that such information is accurate, complete, and current, including the procedures below that allow you to access or change information about you in our possession.
If you wish to access the information we have on file for you, or to change, add to, or delete information about you, please use your account on MDS Amiba’s website or the MDS Amiba application.
If you have questions about the information we have on file for you please email us at: info@mdsamiba.com.
10. Access
Through its services and application, MDS Amiba provides you with access to information MDS Amiba has collected. For instance, you can view information about you by using your portal to the MDS Amiba application, or sending email to: info@mdsamiba.com.
11. Enforcement
People with enquiries or complaints regarding this privacy policy should first contact MDS Amiba at info@mdsamiba.com or by mail at:
MDS Amiba,
Clonshaugh Business and Technology Park,
Dublin 17.
Ireland.
Attention: Privacy
12. Legal Terms
Your purchase of products and services from MDS Amiba is subject to the terms of an agreement between you and MDS Amiba. This Privacy Policy is an integral part of that agreement.
Subject to those terms, your use of the MDS Amiba website is subject to the terms of this Privacy Policy and the MDS Amiba Terms and Conditions (Terms and Conditions) linked on our web site.
MDS Amiba reserves the right to make changes to this policy from time to time. Please check back when you use the website or communicate with MDS Amiba to ensure that you continue to agree with its terms. Your continued use of MDS Amiba services or of the website or continued communications with MDS Amiba via the website indicates that you continue to agree to the Terms and Conditions and this Privacy Policy, as MDS Amiba amends them from time to time.